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Sunday, May 22, 2011

Loadcentral/Uniload Frequently Asked Question (FAQ)


Loadcentral/Uniload Frequently Asked Question (FAQ)
Who uses LoadCentral?

There is Netopia, the most popular retailer of LoadCentral. If you’re an online gamers, most likely you have already bought a load from LoadCentral through a Netopia branch. Other establishments like Flying V and Copy Unlimited have LoadCentral for their loading station. Internet cafes in various parts of Metro Manila are starting to adopt the LoadCentral loading system.

Can I use LoadCentral for my personal prepaid needs?

Yes. In fact, we highly encourage prepaid consumers like online gamers and prepaid cellphone users to use LoadCentral so you can avail of your favorite prepaid products at a discounted price!

Will the LoadCentral Dealer issue or sell a Retailer SIM?

No. Any mobile number (Smart, Talk N’ Text, Globe, Touch Mobile, Sun) can be registered by a LoadCentral Dealer as a LoadCentral retailer number. 

When can a retailer start selling the LoadCentral way?

A retailer can start selling the LoadCentral way after the LoadCentral dealer registered your mobile number and after you replenish your account.

How will I know about the discounts given by LoadCentral?

Check the latest post update. LoadCentral Discount Structure is usually provided. 

What happens if my retailer SIM and/or mobile phone are lost or stolen? What happens to my remaining wallet load?

You must immediately notify your dealer so she can deactivate or block your mobile number. You must then ask your dealer to register another mobile number as your new retailer SIM. Your dealer will then inform LoadCentral by a written notice (fax or email) and request that the remaining balance in your old registered number be transferred to your new one.

What happens if I forgot my password?

You should ask your Dealer to request from Uniwiz Trade Sales Inc. for the resetting of your password. Uniwiz will not entertain direct request from you.

How can I get a transaction report?

You can use the webtool for the transaction report or you can ask your dealer for a copy of your transactions. 

How to change my password?

Send CHANGEPW [old 6-digit password] [new 6-digit password] to a LoadCentral Access Numbe

What to do if I receive a Invalid password supplied error when logging in to the webtool?

Please make sure that you entered your 6-digit password which you assigned when you confirmed your registration.

What to do if I receive a ” User XXXXX not found ” error when logging in to the webtool?
Please make sure that you used the 639xxxx format of your mobile number for your webtool username. 

What should I do if the buyer does not receive the product electronic PIN (E-PIN) with his mobile?

You can use the resend function on the webtool. Please be aware that you can only resend the last transaction for your buyer’s mobile number. 

Can you restrict the IP address where I can access the webtool?

Yes. Currently, all retailers are set to access the webtool from any IP Address. If you wish additional security access, a subdealer can restrict your access to the webtool from a particular IP Address. 

What should I do if I receive a Sale Transaction not successful?

Service that dispenses product may be temporarily unavailable or incorrect Mobile Number Recipient. Please try again later error after trying to send an electronic load (eLoad) to a mobile number. 

Please make sure that the mobile number is compatible with the eLoad product you selected. Use Globe Automax for Globe numbers, Touch Mobile Automax for Touch Mobile numbers and Smart e-Load for Smart or Talk N’ Text Numbers.


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Uniload:E-loading Benefits



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